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What to Say, and Not Say, to a Debt Collector
Detail specific reasons why you believe accepting your offer would be beneficial. Make an Offer Contact a collection agency over the phone or by mail to negotiate payment of a bad debt. Whatever phone number s you gave your creditor, the debt collector will also have. Most collection agencies report debts to the credit bureaus , so you may find the name and phone number of the collection agency on a recent copy of credit report. Say, for example, you get a letter in the mail and call from your cellphone to inquire about the debt. Use this four-step plan to pay off that debt quickly. Verify that the collection agency's name and contact information match and that the balance owed matches up with your records. The Consumer Financial Protection Bureau says that debt collectors can't discuss your debt with anyone besides you, your spouse, or your attorney — if that attorney is representing you regarding your debt. Depending on whether the debt has been assigned or sold to a collection agency or junk debt buyer, the original creditor may not take payment from you or even discuss the account with you. Old debts are often sold and resold from one collection agency to another, making it difficult to determine who you actually owe. If you're a minor, debt collectors can speak with your parents about your debt. Instead, ask the debt collector if it will accept a money order, certified check or wire transfer. You can file a complaint online by using the commission's Complaint Assistant.
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